Shipping and Handling
We deliver throughout New Zealand and Internationally
New Zealand Deliveries:
Can I track My Order?
Upon payment and once your items have been packed, we will email you a copy of the tracking number and information you’ll need in order to track the journey of your parcel from our door to yours.
How long will it take for my order to arrive?
We use two separate courier companies and find most deliveries are made within 2-5 working days however rural deliveries may take longer.
Can you deliver to a PO Box or Private Bag?
Because we use courier services we are unable to send parcels to PO Box addresses, so please ensure you include your full residential or work-place delivery address. If you wish to have your parcel delivered to a business address, we require both your name and the name of the company. Your contact phone number will be printed on the label in case of any difficulty in accessing the site.
What if my order is damaged?
While we take care to ensure your products reach you in great condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we’ll send you a replacement product. It’s helpful if you can provide us with photos of the damaged product and any damaged packaging so we can see where the damage occurred and if applicable, pass on any relevant information to the courier company concerned.
If you live outside of New Zealand you may request a quote for the freight charge PRIOR to placing your order. Please email us with a list of what you would like to purchase and we’ll respond with accurate information based on the weight of the products you have selected.
Alternatively, please calculate the weight of your order from the product descriptions and select the appropriate freight charge.
We utilise DHL for international orders. The minimum charge is NZ $27.
Once your order has left our premises you will receive texts from DHL allowing you to track the journey of your parcel.Ph: +6442338820 Email: email@example.com